Please slow down so the customer can understand you – #AI and customer service

Based on how the customers respond on the phone, artificial intelligence can suggest your next step in the conversation. Could be useful for married people also I guess: Misunderstandings and bad communication probably cause a lot of divorces.

Socially Sensitive AI Software Coaches Call-Center Workers

Customer-service reps are getting real-time coaching from software that has learned to detect problems in a conversation.

Source: Socially Sensitive AI Software Coaches Call-Center Workers

Using #AI for trading is already here, and it is growing. Could affect the whole financial market

Korea’s AIM raises $1.6M for its mobile trading service | TechCrunch

Seoul-based startup AIM has closed $1.6 million in seed funding to bring its artificial intelligence-powered app for financial investments to market in Korea, and potentially other parts of Asia.…

Source: Korea’s AIM raises $1.6M for its mobile trading service | TechCrunch

Warehouses and #AI: Now there’s a robot that can pick bananas without bruising them

In previous reports, manual warehouse work is projected to decrease. Some people will be replaced by robots.

Ocado is developing robot hands that won’t bruise bananas | TechCrunch

The UK’s online supermarket, Ocado Ltd, has plans to test a new robotic arm for picking and packing groceries in some of its warehouses the company announced today. A grasping robot arm dexterous…

Source: Ocado is developing robot hands that won’t bruise bananas | TechCrunch

Management teams will have a lot to reflect on when #AI enters the workforce

My advice is that management teams start thinking about these issues already today.

How Artificial Intelligence Will Redefine Management – Harvard Business Review

Based on a survey of 1,770 managers in 14 countries.

Source: How Artificial Intelligence Will Redefine Management

The jobs more likely to be replaced by #AI

Motor vehicle operators, material moving workers, and sale operators look out. #AI might replace you going forward.

What Jobs Sectors Will Artificial Intelligence Take Over in the Near Future? | The Huffington Post

Do you think AI will decrease human labor? originally appeared on

Source: What Jobs Sectors Will Artificial Intelligence Take Over in the Near Future? | The Huffington Post

Cafe X opens in San Francisco, bringing robots to the coffee shop | TechCrunch

Robots as our new baristas.

The world’s first coffee shop opened in Constantinople in 1555. Four hundred and some years later, Cafe X is putting a twist on that old barista model. Opening in San Francisco today, the…

Source: Cafe X opens in San Francisco, bringing robots to the coffee shop | TechCrunch

Pioneering AI researcher to advise RBC’s machine learning lab – Technology & Science – CBC News

Interesting collaboration between artificial intelligence and machine learning experts and the world of banking.

University of Alberta professor Richard Sutton literally wrote the book on a branch of machine learning called reinforcement learning, and will collaborate with the bank on future work.

Source: Pioneering AI researcher to advise RBC’s machine learning lab – Technology & Science – CBC News

Pioneering AI researcher to advise RBC’s machine learning lab – Technology & Science – CBC News

Interesting collaboration between artificial intelligence and machine learning experts and the world of banking.

University of Alberta professor Richard Sutton literally wrote the book on a branch of machine learning called reinforcement learning, and will collaborate with the bank on future work.

Source: Pioneering AI researcher to advise RBC’s machine learning lab – Technology & Science – CBC News

What cognitive computing means for the workforce – CognitiveBusiness – Medium

VIDEO: Yes, jobs will be lost due to artificial intelligence being used in the job market, but new forms of jobs will also be created. Really interesting discussion from Davos.

Three principles to guide responsible use of AI

Source: What cognitive computing means for the workforce – CognitiveBusiness – Medium

Driverless cars a headache for society, lawmakers, Motoring News & Top Stories – The Straits Times

Driverless cars and trucks have a great potential. Meanwhile, they also raise a set of questions we haven’t answered yet.

Motoring News -DAVOS • Evangelists for driverless cars see a bright future coming down the road: thousands of lives saved, countless driving hours freed up, cityscapes transformed with traffic jams vanquished.. Read more at straitstimes.com.

Source: Driverless cars a headache for society, lawmakers, Motoring News & Top Stories – The Straits Times